Domain 01
Mobility & call taxi
Booking, dispatch, driver support and trip disputes for fleet and aggregator operations running around the clock.
- Booking intake and dispatch assistance across chat, voice and app
- Driver onboarding document checks and verification
- Trip dispute and refund assessment, draft-only above threshold
- Idle-fleet and demand-pattern reporting
Domain 02
eCommerce & marketplace
The highest-volume domain we run. Order operations, catalogue quality, returns and buyer messages across own store and marketplaces.
- Order exception handling and address correction
- Catalogue enrichment and listing content, draft-only
- Returns and claims assessment against policy
- Buyer message response within marketplace SLA windows
Domain 03
Finance & collections
Invoice processing, reconciliation and the reminder ladder — the areas where a hard limit on money movement matters most.
- Supplier invoice extraction, validation and posting
- Payment-to-invoice reconciliation with an exception queue
- Collections reminder ladder with promise-to-pay capture
- Never moves money or changes bank details — hard limit
Domain 04
Real estate
Enquiry qualification and site-visit coordination, where lead volume is high and lead quality is what actually matters.
- Inbound enquiry qualification and routing by project
- Site visit scheduling, confirmation and no-show follow-up
- CRM hygiene and duplicate resolution
- Document collection and checklist tracking
Domain 05
Franchise networks
Multi-outlet operations where the same question arrives from thirty locations and consistency is the whole point.
- Outlet helpdesk answering from a single approved knowledge base
- Order and stock coordination across locations
- Franchise enquiry qualification for expansion
- Compliance checklist collection and chasing
Domain 06
SaaS sales & support
Tier-one product support and pipeline hygiene for software businesses with more inbound than headcount.
- Tier-one support with defined handover to a live agent
- Onboarding and implementation assistance
- Trial-to-paid follow-up sequences
- CRM enrichment and pipeline data hygiene
Domain 07
Healthcare front office
Appointment and enquiry handling only. Clinical judgement is out of scope and health claims are a hard limit.
- Appointment booking, rescheduling and reminders
- Insurance and document collection before a visit
- Non-clinical enquiry handling from approved material
- Never publishes a medical or health claim — hard limit, human review
Domain 08
Travel & holidays
Booking changes, supplier coordination and itinerary support, where the exception rate is genuinely high.
- Booking modification and cancellation handling
- Supplier and property coordination messages
- Itinerary assembly and traveller document checks
- Post-trip follow-up and review response, draft-only