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Services

Six service lines.
One operating discipline.

What Akontec builds, in full. Every line runs under the same rules: a declared autonomy level per agent, hard limits enforced in code, weekly QC sampling and a decision log retained for twenty-four months.

01 / THE CATALOGUE

Pick the line, or let
the process map decide.

Most engagements use two or three of these together. The discovery call and process map determine which, and the answer is written into Schedule A before anything is built.

Service line A

Virtual AI agents

  • Named agents that own a function — inventory, pricing, refunds, listings, collections, scheduling
  • Declared autonomy: supervised or draft-only
  • Pause / run controls, last-run visibility, per-agent accuracy
  • Fleet dashboard with task volumes and spend
Virtual AI agents →
Service line B

Workflow & process automation

  • End-to-end pipelines across your CRM, ERP, marketplace and helpdesk
  • Rule engines with hard guards and margin floors
  • Scheduled jobs, reconciliations, month-cycle routines
  • Retry, failure queue and audit log on every step
Workflow automation →
Service line C

Conversational AI

  • Chat, email, WhatsApp, marketplace messages and voice
  • AI-drafted replies with human approval, or full auto-resolve
  • Handover rules to a live agent, defined per intent
  • Multilingual — English, Hindi, Tamil and regional packs
Conversational AI →
Service line D

Document & data intelligence

  • Extraction, classification and validation from PDFs, scans and email
  • Invoice, claim, KYC and order-document processing
  • Confidence scoring with a review queue for anything doubtful
  • Structured output written straight into your system of record
Document & data AI →
Service line E

AI inside your product

  • AI features embedded in the app, portal or site we build for you
  • Search, recommendations, summarisation, drafting, scoring
  • API-first, so your own developers can extend it
  • Usage metering and cost controls built in from day one

Usually combined with an Akontec product build. If you already have a development team, we deliver the AI layer and the API contract and let them ship the interface.

Service line F

Managed AI operations

  • 24/7 monitoring, on-call and incident response
  • Human review desk clearing the exception queue
  • Weekly QC sampling and quarterly retraining
  • Monthly performance pack and quarterly business review
Managed operations →
02 / INTEGRATION

We connect to what
you already run.

Replacing a system is a separate decision and we will not bundle it into an automation project. If it has an API, a webhook, a database view, an email drop or a file export, we can reach it.

Commerce
  • Shopify, WooCommerce
  • Amazon, Flipkart, Meesho
  • Custom storefronts
  • Payment gateways
Business systems
  • Zoho, Salesforce, HubSpot
  • Tally, SAP B1, NetSuite
  • Google Workspace, Microsoft 365
  • Custom ERP and databases
Support & comms
  • Zendesk, Freshdesk, Intercom
  • WhatsApp Business API
  • Email, SMS, IVR and telephony
  • Slack, Teams
Anything else
  • REST and GraphQL APIs
  • Webhooks and queues
  • Read-only database views
  • SFTP and file drops

Each package includes a set number of integrations — two on Pilot, six on Launch, twelve on Operate. Additional integrations are ₹15,000 each and can be added at any time.

03 / WHAT YOU GET, ALWAYS

Included in
every engagement.

Eighteen items that are simply part of the service. None of them appears as a line on an invoice, on any package.

See what each package adds →
  • Free discovery call and honest feasibility view
  • Written process map and solution blueprint
  • Schedule A scope lock with acceptance criteria
  • Private workspace on its own environment
  • Declared autonomy level for every agent
  • Hard-coded guards, floors and approval thresholds
  • Decision log with inputs, retained 24 months
  • Pause / run control on every agent
  • Live consumption ledger and hard-stop control
  • Weekly QC accuracy sampling
  • Exception and human review queue
  • Four named owners on the account
  • Five-level escalation ladder
  • NDA, MSA and InfoSec baseline
  • Monthly performance report
  • Handover documentation and admin training
  • Deemed acceptance at seven working days
  • 30 days’ notice to exit a services agreement
Next step

Send us one process. We’ll tell you what it costs to automate it.

The discovery call is free and carries no obligation. If AI is the wrong answer for your process, we would rather say so in the first hour than in month three.

Request a scope call → Call +91 99944 61072 Free discovery call · Honest feasibility view