Somebody owns it
on Monday morning.
The reason most AI pilots never reach production is that nobody is accountable for them afterwards. Managed operations is that accountability, sold as a monthly service with published plans and a named delivery manager.
Three plans.
Published rates.
Minimum term three months, then thirty days’ notice on either side. The Pilot build package includes the Essential plan free for its first thirty days.
| Capability | Essential | Managed | Managed 24/7 |
|---|---|---|---|
| Uptime and error monitoring | ✓ | ✓ | ✓ |
| Monthly performance report | ✓ | ✓ | ✓ |
| Prompt and model refresh | 1 / month | 2 / month | Continuous |
| Support response | Next business day | Same day | 4-hour P1 |
| Weekly QC sampling | — | 200 decisions | 200 decisions |
| Human exception desk | — | 10 hrs/day, Mon–Sat | 24/7 |
| Change requests included | — | 2 / month | 4 / month |
| Named Delivery Manager | — | ✓ | ✓ |
| On-call and incident response | — | — | ✓ |
| Quarterly retraining and business review | — | — | ✓ |
| Monthly fee | ₹18,000 | ₹45,000 | ₹95,000 |
| International | $200 | $500 | $1,050 |
Humans clearing the
queue the AI escalated.
Every draft-only action and every exception lands somewhere. On Managed plans that somewhere is an Akontec desk working to your rules, so the queue does not simply move onto your team.
Queue clearing
Drafts reviewed and released, exceptions resolved or escalated, within the response window on your plan.
Weekly QC sampling
200 decisions re-checked at random against the benchmark, with findings and corrective actions in the weekly note.
Incident response
On 24/7 plans, an on-call rota with a four-hour P1 response and a written incident note within one working day.
What lands in your
inbox, and when.
The monthly pack leads with results, not activity, and always contains a section on what did not work. A report written to justify the fee is not a report.
See the run plans →- Task volume by agent, against the previous month
- Deflection rate — what ran without a human
- Measured accuracy from the QC sample, per agent
- Exception queue volume, resolution time and oldest item
- Consumption spend, with provider cost and ops fee separated
- Incidents, with cause and corrective action
- Changes shipped this month
- What did not work, and what we are changing next month
Send us one process. We’ll tell you what it costs to automate it.
The discovery call is free and carries no obligation. If AI is the wrong answer for your process, we would rather say so in the first hour than in month three.